What do Flight Attendants do?

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Prepare passengers and aircraft for landing, following procedures.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  • Announce flight delays and descent preparations.
  • Reassure passengers when situations such as turbulence are encountered.
  • Greet passengers boarding aircraft and direct them to assigned seats.
  • Inspect passenger tickets to verify information and to obtain destination information.
  • Assist passengers entering or disembarking the aircraft.
  • Operate audio and video systems.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  • Take inventory of headsets, alcoholic beverages, and money collected.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Collect money for meals and beverages.
  • Heat and serve prepared foods.
  • Sell alcoholic beverages to passengers.

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Necessary Skills

  • Speaking
  • Service Orientation
  • Social Perceptiveness
  • Critical Thinking
  • Active Listening
  • Coordination
  • Monitoring